What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your aeronautical pursuits. We use the information you provide to advise about potential solutions and assist with your payment arrangements. We only provide your information to the companies with whom you choose to deal (and their representatives). In the case of payment information, the data is managed by our Bank and is not held by Contrails Australia Pty Ltd directly.
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with your needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirement.
We hold the information we collect from you (with the exception of credit or personal banking information) safely stored in our office; electronic information is securely kept on our server. We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, medication or exposure.
We ensure that your information is safe by applying appropriate measures and security procedures. We require all staff to maintain the confidentiality of customer information. Access to information is restricted to employees whose job requires access to the information. Access to our computer system is restricted through password protection.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to third parties e.g to CASA for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to firstname.lastname@example.org. We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
By asking us to assist with your aeronautical needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Managing Director and Principal Privacy Officer, Lucas Tisdall.